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There may be times when an update or change is made to the Address book; these changes are normally updated each night, and Outlook is supposed to receive these updates and these changes are then seen in Outlook the next morning.If Outlook does not update the address book, then clicking on the “Send/Receive All Folders will normally (in most cases) update this address book view.(This could take several minutes) Step 2: Uncheck the box next to Download changes since last Send/Receive.When changes occur within the main Global Address Book (GAL) on the Exchange server, computers running Outlook 2007, 2010, and 2013 may not automatically receive the updates.

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In this guide, the relevant timings are explained and instructions are given in how you can directly force an update and resync, which can be very handy when troubleshooting or when you work in an Exchange environment which sees a lot of user mailbox mutations.

This means that in the worst possible scenario, an update to the Address Book won’t become available to the user until 48 hours after the change.

This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.

A fairly common (and annoying) problem which seems to like to popup after migrations, yet not unsolvable.

The key issue here is that there are new users added to the directory but they are not showing up in outlook.